Delivery and Returns Policy

At JUSTYWRAP LIMITED, we aim to provide a seamless experience for our customers. This Delivery and Returns Policy outlines how we handle the delivery of car care products and the procedures for returning items purchased through justywrap.co.uk.

By placing an order with us, you agree to the terms outlined below.

1. Delivery Areas

We deliver to addresses within the United Kingdom. If you require delivery outside the UK, please contact us at support@justywrap.co.uk to discuss options.

2. Delivery Times

• Standard delivery typically takes 3-5 business days.
• Express delivery is available at an additional cost and usually takes 1-2 business days.

Delivery times are estimated and may vary due to external factors such as weather, carrier delays, or public holidays.

3. Delivery Charges

• Standard delivery charges are calculated based on your order value and location and will be displayed at checkout.
• Free delivery may be available for orders over £500.

4. Order Tracking

Once your order is dispatched, you will receive a confirmation email with tracking details.

5. Failed Deliveries

If delivery fails due to incorrect address details provided by you, additional charges may apply for re-delivery. Please ensure your address details are accurate at checkout.

1. Eligibility for Returns

We accept returns for car care products under the following conditions:

• Items must be returned within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged products (unless defective).
• Customized or special-order items.
• Items purchased during clearance sales.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 3 days of delivery. You may be asked to provide photographic evidence. We will arrange for a replacement or refund at no additional cost to you.

4. Return Process

To return an item, follow these steps:

1. Contact Us: Email support@justywrap.co.uk to initiate your return. Include your order number and reason for return.
2. Package the Item: Ensure the product is securely packaged to prevent damage during transit.
3. Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., damaged or incorrect product).
4. Inspection and Refund: Once we receive the returned item, we will inspect it and process your refund or replacement within 5-10 business days.

5. Return Address

All returns should be sent to:
Placeholder Address: [Insert Address]

Refunds for Returns

For eligible returns, refunds will be issued using the original payment method. If this is not possible, we will arrange an alternative method. Refunds may takes 5-10 business days to appear in your account.

Contact Us

If you have questions about our Delivery and Returns Policy or need assistance, please contact us:

• Email: support@justywrap.co.uk
• Address: [Insert Placeholder Address]