Refunds Policy

At JUSTYWRAP LIMITED, we strive to provide the highest quality services and products to our customers. This Refunds Policy outlines the circumstances under which refunds may be granted and the procedures to request a refund for our vehicle wrapping, XPEL PPF, XPEL Window Tinting, styling, detailing services, or car care products.

By engaging our services or purchasing products from justywrap.co.uk, you agree to the terms of this Refunds Policy.

Refund Eligibility

1. Services

Refunds for services will be considered under the following conditions:

• Cancellation Before Service Commencement: If you cancel your booking at least 48 hours before the scheduled appointment, a full refund of any deposit or prepayment may be provided.
• Service Issues: If you are unsatisfied with the quality of a completed service, we will investigate and may offer a partial or full refund, a rework, or other compensation at our discretion.

2. Products

Refunds for products are eligible under the following conditions:

• Damaged or Defective Products: If a product is delivered damaged or defective, you must notify us within 14 days of receipt. We may request photographic evidence or the return of the product to process your refund or replacement.
• Incorrect Products: If you receive the wrong product, we will offer a replacement or refund, provided you notify us within 14 days and return the incorrect product in its original condition.
• Change of Mind: Refunds for change of mind will be considered only if the product is unused, unopened, and returned in its original packaging within 14 days. A restocking fee may apply.

Non-Refundable Items

The following are not eligible for refunds:

• Services already completed and accepted by the customer.
• Customized products or services tailored specifically to your requirements.
• Products returned in a used or damaged condition (unless defective).

Refund Process

To request a refund, follow these steps:

1. Contact Us: Email support@justywrap.co.uk to initiate your refund request. Provide your order number, proof of purchase, and details of your concern.
2. Inspection: For services, we may require an inspection of your vehicle or a review of the issue. For products, you may need to return the item to us for evaluation.
3. Approval: Once we assess your request, we will notify you of the outcome. Approved refunds will be processed within 5-10 business days.

Refund Methods

Refunds will be issued using the original payment method. If this is not possible, we will work with you to arrange an alternative method.

Shipping Costs

For product returns:

• If the return is due to our error (e.g., defective or incorrect product), we will cover the return shipping costs.
• For change-of-mind returns, you are responsible for return shipping costs.

Contact Us

If you have any questions about this Refunds Policy or need assistance with a refund request, please contact us:

• Email: support@justywrap.co.uk
• Address: [Insert Placeholder Address]